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Accepting chats

Everything you need to know on getting started chatting with your website visitors, transferring chats to other team members and concluding chat sessions.

Accepting an incoming chat
Your profile will be visible on the top right corner of your screen. You can either set your status as Active or Away. The incoming chats, as well as t...
Wed, 17 Aug, 2016 at 5:33 PM
Transferring a conversation to another user
There may be instances when you need to transfer a conversation to another user on your team because they have more context about a particular question fr...
Tue, 16 Aug, 2016 at 4:12 PM
Enabling browser notifications
Browser notifications alert you about new chats when you’re working on another tab. These alerts will make sure th...
Sat, 26 Nov, 2016 at 5:46 PM
Attaching images in your conversations
Your users or visitors can attach a picture or screenshot during the conversation. Including images makes it easier to convey a message or an idea. ...
Wed, 17 Aug, 2016 at 5:33 PM
Ending conversations
Once you're done chatting with a visitor, you can end the conversation by clicking on the cross at the top right of the conversation window. You can ...
Tue, 16 Aug, 2016 at 5:10 PM