When you feel that that your visitor will be distracted if there’s chat widget on a page that has pop-ups and infographics. With a help of a visitor API you can customize and control various aspects of your chat widget accordingly.

If your widget is installed, then skip 1 & 2

  1. Login to your Freshchat account as an Owner or Manager

  2. Go to Settings -> Installation Snippet, Copy and paste the Installation Snippet before the last body tag in your website

Once you paste the script into your website, ensure you call Freshchat functions after the script loads onto your web page. 

These are some of the ways in which you can access Freshchat functions:

window.onload = function(){

//Freshchat functions


If you are using jquery,


//Freshchat functions


Or, if you’re using Onreadystatechange event,

document.onreadystatechange = function(){

if(document.readystate === ‘complete’){

//Freshchat functions



Here is how you hide widget using Freshchat.hideChat() function

Screen Shot 2017-02-13 at 5.18.28 PM.png

If you want to customize your web page after maximizing the widget, you can refer to this sample scenario:

Hide chat code.png