Freshchat gives you an option to increase the number of users in your current plan. On the other hand, if you have users who are not active, you are free to decrease the number of users too.
Here is how you add more users to your current plan.
Login to Freshchat as an Owner.
Go to Settings -> Account -> Plans. You can find your current plan along with the number of users.
3. Click Add more users, and you will be re-directed to the page which has the summary of your plan.
4. Enter the number of users you’d like to have in your plan and click Confirm.
If you would like to delete specific users, go to Settings -> Users and click the delete icon next to the specific users you want to delete. Remember to change the number of users accordingly in your plan so that it reflects in your invoice.