Enabling browser notifications
Modified on: Sat, 26 Nov, 2016 at 5:46 PM
Browser notifications alert you about new chats when you’re working on another tab. These alerts will make sure that you don’t miss any chats. You will receive notifications for:
- Messages from an existing conversation
- Chats transferred to you from users in your team
Here is how you enable browser notifications:
When you receive an incoming chat, your browser displays a pop-up. Click ‘’Allow” to enable notifications.
Change the pop-up settings in your browser to “Always allow on this site”.
Here is how you proactively enable notifications on Google Chrome, Safari and Firefox.
Clicking on the notification redirects to Freshchat and you can start or resume a conversation. If it is a transferred chat, you can choose to ‘Accept’ or ‘Reject’ inside Freshchat.
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