As a Freshchat user, here is how you can see all your previous conversations: 

  • Go to the History tab under the Activity hub
  • Click on My conversations

If you are an owner, you will also be able to see your team's conversations under All chats.

Viewing previous conversations - My conversations

If you are looking for a specific conversation, you can use the Filter option to filter out chats. You can filter by User, Type of chat (Conversation, Missed, Offline, Ignored) and Date range.

Viewing previous conversations - Filtering