You can see additional profile information about a visitor as well as their activity on your website. Having this information on hand can help you better engage with them. In the Freshchat widget, click on More information to view the contact and visit details.

Profile information

The profile information will contain any information collected through the interactive widget pre-conversation, the location and also the IP and session info.  

Looking up customer information - Profile and website path

Website path

With the website path, you will be able to see the referral site, the pages visited, as well as the page from which the conversation was initiated. For example, if you see that the conversation was initiated from our T-shirts page, you can gather that the visitor probably has a question about t-shirts.