The online tab gives you an overview of the people browsing your website currently. The owner will additionally be able to see the people waiting to talk to your team, and the all the conversations currently happening.
The people who are currently online on your website are divided into 3 lists:
Visitors - Anonymous website visitors for whom you don’t have any contact details (email or phone) yet.
Prospects - Returning visitors who are not yet customers. Their contact details are already available to you from a previous interaction.
Customers - Website visitors have been marked as customers by your team by clicking on a little crown icon on their profile.