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Error creating ticket with due_by in PHP

I am trying to create a ticket via PHP, however, it is returned an error when trying to create using passing the due_by field.


$ticket_data = json_encode(array(

"description" => "$description",

"subject" => "$subject / REF: #$id_ticket ",

"responder_id" => $agent_id,

"requester_id" => $solicitor_id,

"group_id" => $id_group,

"product_id" => $id_product,

"due_by" => "2017-12-12T23:20:50.52Z",

"source" => $source,

"priority" => 1,

"status" => 2,

"type" => $tipo,

"custom_fields" => $custom_fields

));


The error that returns when given the due_by field:


Error, HTTP Status Code : 400 Headers are HTTP/1.1 400 Bad Request Cache-Control: no-cache, no-store, max-age=0, must-revalidate Content-Type: application/json; charset=utf-8 Date: Wed, 16 Aug 2017 12:11:36 GMT Expires: Wed, 13 Oct 2010 00:00:00 UTC Pragma: no-cache Set-Cookie: _x_w=8; path=/; secure Status: 400 Bad Request X-Freshdesk-API-Version: latest=v2; requested=v2 X-Rack-Cache: invalidate, pass X-RateLimit-Remaining: 4976 X-RateLimit-Total: 5000 X-RateLimit-Used-CurrentRequest: 1 X-Request-Id: 5f43b1a152820eeef9bb358d790dcf59 X-XSS-Protection: 1; mode=block Content-Length: 145 Connection: keep-alive Response are {"description":"Validation failed","errors":[{"field":"fr_due_by","message":"It should not be blank if due_by is given","code":"missing_field"}]}



If you remove the due_by field, in $ ticket_data, the ticket is created normally.


There is something that needs to be done to correct the error.


1 Comment

Hi Thiago,


Your date format has milliseconds also, please make it match to any of the below formats (the list id from the documentation https://developers.freshdesk.com/api/#schema )

YYYY-MM-DD 
YYYY-MM-DDTHH:MM 
YYYY-MM-DDTHH:MMZ 
YYYY-MM-DDTHH:MM:SS 
YYYY-MM-DDTHH:MM:SSZ 
YYYY-MM-DDTHH:MM:SS±hh:mm 
YYYY-MM-DDTHH:MM:SS±hh 
YYYY-MM-DDTHH:MM:SS±hhmm 


Thanks

Mahesh

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